Returns & Exchanges
At V1 Engineering Inc, we want to ensure you are satisfied with your purchase; however, if you need to return an item, we accept returns on new, unused products within 30 days of delivery.
Initiate a Request
Contact our support team with your order number and a brief explanation of the reason for the return to receive an RMA authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components, hardware, and documentation are included to qualify for a full refund.
Ship the Item
Affix the provided return label or ship the package via a trackable carrier to our warehouse facility at the address provided in your authorization email.
Inspection and Refund
Once our team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing