Frequently Asked Questions
Everything you need to know about our high-performance engineering hardware and tools.
How long does it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship our engineering components and kits worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for hardware kits?
We accept returns on unused, unopened items within 30 days of delivery. Please note that custom-cut components or partially assembled kits may be subject to a restocking fee.
Are assembly instructions included with the kits?
To ensure you have the most up-to-date information, we provide comprehensive digital assembly guides and documentation on our website rather than printed manuals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I get technical support for my build?
We offer robust community support through our forums and direct technical assistance via our contact page for any specific hardware issues you may encounter.